Course Number: WCCF-O 2001
Duration: One day
This course will teach you how benchmarking is used to improve performance, set quality objectives, and identify and adapt to best processes. Most of us routinely use benchmarking to measure, match, compare, and evaluate all to establish a standard of what we believe is best. However, the critical elements of our customers' expectations and requirements are often missing. This course adds those elements into the process, and demonstrates six other types of benchmarking, while helping you decide which method will suit your needs.
Course Core Competencies:
Benchmarking: What About it?
Topic A: What Is Benchmarking?
Topic B: Define Your Benchmarking Objectives
Topic A: What Are the Benefits to Benchmarking?
Types of Benchmarking
Topic A: Six Types of Benchmarking
Topic B: Deciding What Kind Is Best for You
Topic C: Going It Alone or Using a Consultant
Topic D: Benchmarking for Individuals
Topic E: Benchmarking for Service Organizations
Ready, Set, Go!
Topic A: Before You Start to Benchmark
Topic B: Learning to Benchmark: The PDCA Cycle
Topic C: Solutions to Common Benchmarking Mistakes
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