Conflict Resolution: For Working Professionals

Executive & Leadership Training

Conflict Resolution: For Working Professionals

Course Number: WCCF-EL 0001

Duration: One day

Price: $399.00

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Description:

This course will assist you in understanding and implementing strategies that will help to manage conflict effectively. You will identify the sources of conflict and how to manage conflict effectively. This is an Instructor led, group-paced, classroom-delivery learning model with structured hands-on activities. Upon successful completion of this course, students will be able to: develop skills to assess a conflict situation and monitor your reaction to the conflict; utilize effective communication techniques to manage conflict in a proactive manner; resolve conflict through identifying it's source, and determining and implementing the best solution.

Course Content:


Recognizing Conflict

Topic 1A: Identify Your Personal Reaction to Conflict

Topic 1B: Develop a Healthy Attitude Toward Conflict

Topic 1C: Assess the Situation

Topic 1D: Avoid Conflict Escalation


Responding to Conflict

Topic 2A: Actively Listen

Topic 2B: Communicate Effectively

Topic 2C: Respond to Negative Tactics


Resolving Conflict

Topic 3A: Identify the Source of the Conflict

Topic 3B: Determine the Best Solution

Topic 3C: Implement the Solution

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Write Choice Consulting Firm

At Write Choice Consulting Firm we strive to work with organizations to achieve their transformation and transitional goals, identify and organize their tools for success, and design an operational model to effectively implement the chosen strategy.

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877.974.8355

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