Effective Communication

Course Number: WCCF-O 2005

Duration: One day

Price: $399.00

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Description:

The goal of this course is to teach professionals how to be successful in the workplace via effective communication and cooperation with coworkers and external professionals, consumers and clients. In this course, you will use a variety of methods to communicate effectively with people in many different roles in an organization. You will learn to interact productively with others in the workplace on a day-to-day basis; build positive relationships with diverse individuals; consider organizational communication systems; communicate with peers; communicate with supervisors; communicate with external people and communicate during conflict and change. The typical students of this course will be business professionals who want to enhance their communication skills to interact more effectively with superiors, colleagues, team members, customers, and vendors, and ultimately improve their overall job performance.

Course Core Competencies:

Interacting with Others

Topic A: Understand the Communication Process

Topic B: Apply Core Communication Skills

Topic C: Observe Nonverbal Communication

Building Positive Relationships

Topic A: Create Connection

Topic B: Adapt Appropriately to Different Communication Styles

Topic C: Accommodate Diversity

Considering Organizational Communication Systems

Topic A: Analyze Organizational Culture

Topic B: Ensure Communication Flows Effectively

Communicating with Peers

Topic A: Interact Effectively with Peers

Topic B: Work Productively in a Group

Topic C: Engage in Productive Meetings

Topic D: Lead a Team

Communicating with Supervisors

Topic A: Communicate with Different Supervisor Styles

Topic B: Discuss Important Topics with Your Supervisor

Communicating with External People

Topic A: Interact Effectively with Customers

Topic B: Work Productively with Vendors

Communicating During Conflict and Change

Topic A: Communicate Through Conflict

Topic B: Communicate Through Change

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