Effective Communication
Course Number: WCCF-O 2005
Duration: One day
Price: $399.00
Description:
The goal of this course is to teach professionals how to be successful in the workplace via effective communication and cooperation with coworkers and external professionals, consumers and clients. In this course, you will use a variety of methods to communicate effectively with people in many different roles in an organization. You will learn to interact productively with others in the workplace on a day-to-day basis; build positive relationships with diverse individuals; consider organizational communication systems; communicate with peers; communicate with supervisors; communicate with external people and communicate during conflict and change. The typical students of this course will be business professionals who want to enhance their communication skills to interact more effectively with superiors, colleagues, team members, customers, and vendors, and ultimately improve their overall job performance.
Course Core Competencies:
Interacting with Others
Topic A: Understand the Communication Process
Topic B: Apply Core Communication Skills
Topic C: Observe Nonverbal Communication
Building Positive Relationships
Topic A: Create Connection
Topic B: Adapt Appropriately to Different Communication Styles
Topic C: Accommodate Diversity
Considering Organizational Communication Systems
Topic A: Analyze Organizational Culture
Topic B: Ensure Communication Flows Effectively
Communicating with Peers
Topic A: Interact Effectively with Peers
Topic B: Work Productively in a Group
Topic C: Engage in Productive Meetings
Topic D: Lead a Team
Communicating with Supervisors
Topic A: Communicate with Different Supervisor Styles
Topic B: Discuss Important Topics with Your Supervisor
Communicating with External People
Topic A: Interact Effectively with Customers
Topic B: Work Productively with Vendors
Communicating During Conflict and Change
Topic A: Communicate Through Conflict
Topic B: Communicate Through Change
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