Resolving Organizational Conflict: Executives, Leaders & Managers

Resolving Organizational Conflict: Executives, Leaders & Managers

Executive & Leadership Training

Resolving Organizational Conflict: Executives, Leaders & Managers

Course Number: WCCF-EL 0009

Duration: One day

Price: $399.00

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An organization improves its likelihood of success by effectively managing conflict. As a leader within your organization, you share in that responsibility. This course will help you cultivate the skills necessary to help manage conflict and ultimately to decrease the presence of conflict in the workplace. In this course, you will identify the sources of conflict and how to manage conflict effectively. You will recognize the impact of conflict in the workplace by identifying your personal reaction and developing a healthy attitude toward conflict. You will analyze conflict by assessing the situation and identifying the source of the conflict. You will utilize effective communication techniques to manage conflict in a proactive manner. You will resolve conflict by evaluating approaches, and determining and implementing an action plan with the best solution.

Course Core Competencies:

Recognizing the Impact of Conflict

Topic A: Identify Your Personal Reaction to Conflict

Topic B: Develop a Healthy Attitude Toward Conflict

Analyzing Conflict

Topic A: Assess the Situation

Topic B: Identify the Source of the Conflict

Dealing with Conflict

Topic A: Listen Actively

Topic B: Communicate Effectively

Topic C: Respond to Negative Tactics

Topic D: Avoid Conflict Escalation

Resolving Conflict

Topic A: Evaluate Approaches to Conflict Resolution

Topic B: Determine the Best Solution

Topic C: Implement an Action Plan

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Write Choice Consulting Firm

At Write Choice Consulting Firm we strive to work with organizations to achieve their transformation and transitional goals, identify and organize their tools for success, and design an operational model to effectively implement the chosen strategy.


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